General Commercial Conditions of the Pectus Publishing House
applying to purchasing through the electronic sales
Method of placing orders
The client undertakes to pay the price of the ordered goods in full and in advance, in accordance with the payment conditions applying on the day the goods are dispatched, and to inspect the shipment to ensure it has not been damaged by the deliverers, and in the event of any damage being found, to inform the seller of this fact. If the client is unable for some reason to take delivery of the shipment at the first attempt, it will be delivered again at his/her request once the repeat "postage and packaging" charges have been paid. The premium for insurance of the shipment is also payable upon delivery of the artwork. If the client has placed a further order in the meantime, this sum will not be added to the total price of the second order, and the goods from the first order will be packaged together with the second shipment.
The seller undertakes to process each order in accordance with the purchaser's specifications, and to protect the goods with appropriate packaging to prevent their becoming damaged during shipping. If the shipment is an artwork, the seller will also insure it. The seller cannot be held responsible for late delivery of any shipment caused by a third party, such as the deliverer, or for late delivery due to incorrectness of the address provided by the client, or for any damage to the shipment caused by a third party, or for the content itself of the books or artworks supplied. The selection of the type of goods made by the client is binding; the claims procedure does not apply if the purchaser finds that his/her selection does not meet his/her expectations.
Prices of goods
All prices are quoted inclusive of VAT (the rate for books is 10%), and are valid for the day on which an order is received. The Pectus publishing house does not supply goods to book distributors on a sale or return basis. The price of goods includes the applicable postage and packaging charges. For orders within Slovakia we apply a standard postage and packaging charge. The seller requires payment in advance for each order, based on the pro forma invoice. If the goods consist of artworks bought during bidding in the auction system, but not goods which are not collected on first delivery, then the charge for postage and packaging as well as insurance of the shipment will be paid by the seller. The insurance premium rate is set by the tariff of the Slovakian Mail, or by the tariff of a foreign delivery company.
Orders of books from the Pectus publishing house are processed within 24 hours, and for titles from other publishers as well as other types of goods usually within 3 working days, if the goods are not in stock. Orders are processed continuously during working hours, so clients can check the status of their orders after logging into the system. Purchasers must reckon with the possibility of delays caused by the deliverers, which the seller cannot be held responsible for.
Methods of delivery and payment
Goods are sent out in "letter" or "parcel" form using the Slovakian Mail service or a foreign delivery company. Proof of sale is the invoice (which is also a tax document), which forms part of each shipment as a delivery note and certificate of guarantee at the same time. Clients are asked to make their payments in advance through e-banking or by visiting their own bank branch and transferring funds to account number SK88 8330 0000 0028 0116 1890 (in Slovakia – for payments from abroad use IBAN: SK88 8330 0000 0028 0116 1890 and BIC: FIOZSKBA). Payment consists of settling the amount of the pro forma invoice through bank transfer. Goods are dispatched immediately after the client's payment is registered in the account of Pectus publishing house. With regard to orders from outside Slovakia, precise conditions may be agreed in advance concerning the methods of delivery and payment. Postage and packaging and insurance premium charges depend namely on the tariff of the foreign delivery company.
Cancellation of orders and return of goods
In the event of a claim the faulty goods (together with the invoice and a copy of the confirmation of acceptance of the shipment from the deliverer) must be sent with a statement of the reason for the claim to the seller's address at the client's expense. Faulty goods will be exchanged for others, or the client's money will be refunded (but postage and other similar costs will not be paid back). Damage suffered by any goods returned by the client, if they have not been suitably packaged, may result in the claim not being recognized. Recognized claims will be processed and discrepancies corrected at the seller's expense and without unnecessary delay.
Claims processing period
The seller will decide whether or not to recognize a claim within three days at the latest after receiving goods returned by the purchaser (the client will be informed by e-mail message). The claims processing period starts on the day the goods are received by the seller and ends on the day the resolution of the claim (correct goods or refund of money) is dispatched, and it may take a maximum of 21 calendar days. In the event that a claim is not recognized, the goods will be returned together with an explanation in writing.